If I work hard, people will notice. If I skip my vacation this year, my manager will reward my commitment to the team. Surely management has noticed that I am the first one to arrive …
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Mistakes Happen—How You React Is Up To You
“How could you have missed that typo?” “What do you mean no lunch has arrived for today’s board meeting?” “I have a flight in just minutes. Why has my passport expired?” Mistakes and accidents happen …
Continue readingMaking Your Online Presence Work for YOU!
How are you using social media technologies to create a powerful online presence? Social media technologies continue to be a chosen communication tool used by many professionals. However, what’s missing with the launch of these …
Continue readingHow Would You Rate Your Customer Service Delivery in the Workplace?
There are many companies known throughout the world for their exceptional customer service. Those companies include: Trader Joes, Ritz-Carlton, Zappos, Nordstrom, American Express, Walt Disney, Southwest Airlines, Amazon, FedEx, and many others. Not only do these …
Continue readingYour Personal Elevator Speech–Got One?
We each have just seconds to make a great first impression. How are you spending those initial seconds when meeting someone for the first time? Have you prepared in advance a personal elevator speech? Imagine for a moment …
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