Are You Promoting Your Accomplishments?

If I work hard, people will notice. If I skip my vacation this year, my manager will reward my commitment to the team.  Surely management has noticed that I am the first one to arrive to work in the morning, and the last one to leave in the evening.  My boss knows everything that I do for him/her throughout the day. The executive team knows who the A+ players are in the workplace.  Do you believe these office myths?  I hope the answer is NO!

13323055_mIn today’s workplace, workers cannot be passive, shy, and reluctant to share their accomplishments and successes. Today’s workforce needs to share their accomplishments and successes with managers, peers, and through social media regularly.  It is through sharing information that we are able to be in the driver’s seat of our career path.  Do not wait for the annual review period because you may not get the chance because of economic downturns, layoffs, manager reassignments, and company reorganizations. Continue reading “Are You Promoting Your Accomplishments?”

Mistakes Happen—How You React Is Up To You

10302064_s“How could you have missed that typo?” “What do you mean no lunch has arrived for today’s board meeting?” “I have a flight in just minutes. Why has my passport expired?” Mistakes and accidents happen in and out of the workplace each day. How you react is up to you.

Over the years I have made a conscious effort to gain knowledge, seek experience, learn from mistakes and the mistakes of others, observe intently, and learn skills that will help prepare me in my career as an executive assistant. I believe this chosen career has better equipped me to calmly handle unexpected surprises, mistakes, and accidents that occur not only in the workplace but also in life. Continue reading “Mistakes Happen—How You React Is Up To You”

Making Your Online Presence Work for YOU!

reputationHow are you using social media technologies to create a powerful online presence? Social media technologies continue to be a chosen communication tool used by many professionals. However, what’s missing with the launch of these online technologies is a good guide on how to best use these technologies effectively. Individuals and professionals seem to be left on their own to determine what to share, what to post, and what to tweet.

Over the years, I have studied and read dozens of books related to social media technologies, completed a master’s thesis and project related to this topic, and given numerous presentations on “Social Media: The Do’s and Don’ts of Branding Your Online Image.” What I have learned is that people generally communicate with good intensions, but are simply uninformed on how to best use these communication tools. Continue reading “Making Your Online Presence Work for YOU!”

How Would You Rate Your Customer Service Delivery in the Workplace?

10337420_sThere are many companies known throughout the world for their exceptional customer service. Those companies include: Trader Joes, Ritz-Carlton, Zappos, Nordstrom, American Express, Walt Disney, Southwest Airlines, Amazon, FedEx, and many others.  Not only do these companies have structures and processes in place to deliver exceptional customer service, the employees are committed to serving their customers.

Administrative professionals have the opportunity each day to “Wow!“ their customers. Do you deliver exceptional customer service to both internal and external employees? How would you rate your customer service delivery in the workplace? Continue reading “How Would You Rate Your Customer Service Delivery in the Workplace?”

Your Personal Elevator Speech–Got One?

601033_sWe each have just seconds to make a great first impression.  How are you spending those initial seconds when meeting someone for the first time?  Have you prepared in advance a personal elevator speech?

Imagine for a moment you are seated at a table for a business social gathering or fundraiser, and you are seated next to a celebrity, the CEO, one of the board of directors, or a wealthy investor.   Again, imagine for a moment that you just stepped into an elevator for a job interview, and the CEO of the company is standing right next to you. What do you say? What do you do? Perhaps, the most comfortable reaction is to turn the other way or start pretending to be engaged in work on your smartphone.   However, what would happen if we always had a well-thought-out, short 30-60 second elevator speech prepared to seize opportunities to introduce ourselves and make a great first impression. Continue reading “Your Personal Elevator Speech–Got One?”